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Columnist Technology

Why we need to be wary of anthropomorphising chatbots

For all their unsettling emergent abilities, chatbots are still just next-word predictors. We need to remember this and avoid seeing human attributes where they don't exist, warns Alex Wilkins

By Alex Wilkins

22 March 2023

2P3HAAK AI technology Robot. ChatGPT, AI-powered chatbot, language processing and machine learning to provide users intelligent conversation. Generative AI

Vitor Miranda/Alamy

UNTIL Microsoft curtailed the capabilities of its Bing chatbot – codenamed Sydney and powered by an advanced version of OpenAI’s ChatGPT model – there were a chaotic few days last month when it was threatening, cajoling, falling in love with and terrifying its beta testers.

Even journalists who regularly write about artificial intelligence expressed surprise: they know these programs are just statistical models of the language on the internet, but they still found Sydney’s “personality” unsettling and eerily human.

Bing’s chatbot has yet to be rolled out to the world at large and its curtailment has prevented it from going off the rails again, but it remains unnerving. …

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